Personal Data processed for the following purposes and using the following services:

Essential Cookies
Name Description Category
_orig_referrer This cookie is generally provided by Shopify and is used to track landing pages. Essential
_landing_page This cookie is generally provided by Shopify and is used to track landing pages. Essential
_ab This cookie is generally provided by Shopify and is used in connection with access to the admin view of an online store platform. Essential
_secure_session_id This cookie is generally provided by Shopify and is used to track a user's session through the multi-step checkout process and keep their order, payment and shipping details connected. Essential
cart This cookie is generally provided by Shopify and is used in connection with a shopping cart. Essential
cart_sig This cookie is generally provided by Shopify and is used in connection with checkout. It is used to verify the integrity of the cart and to ensure performance of some cart operations. Essential
cart_ts This cookie is generally provided by Shopify and is used in connection with checkout. Essential
cart_ver This cookie is generally provided by Shopify and is used in connection with the shopping cart. Essential
cart_currency This cookie is generally provided by Shopify and it is set after a checkout is completed to ensure that new carts are in the same currency as the last checkout. Essential
checkout_token This cookie is generally provided by Shopify and is used in connection with a checkout service. Essential
storefront_digest This cookie is generally provided by Shopify and it stores a digest of the storefront password, allowing merchants to preview their storefront while it's password protected. Essential
cookieconsent_status This cookie is associated with the app GDPR/CCPA + Cookie Management and is used for storing the customer's consent. Essential
cookieconsent_preferences_disabled This cookie is associated with the app GDPR/CCPA + Cookie Management and is used for storing the customer's consent. Essential
_shopify_m This cookie is generally provided by Shopify and is used for managing customer privacy settings. Essential
_shopify_tm This cookie is generally provided by Shopify and is used for managing customer privacy settings. Essential
_shopify_tw This cookie is generally provided by Shopify and is used for managing customer privacy settings. Essential
_tracking_consent This cookie is generally provided by Shopify and is used to store a user's preferences if a merchant has set up privacy rules in the visitor's region. Essential
tracked_start_checkout This cookie is generally provided by Shopify and is used in connection with checkout. Essential
Reporting and Analytics Cookies
Name Description Category
_s This cookie is associated with Shopify's analytics suite. Reporting and Analytics
_shopify_fs This cookie is associated with Shopify's analytics suite. Reporting and Analytics
_shopify_s This cookie is associated with Shopify's analytics suite. Reporting and Analytics
_shopify_sa_t This cookie is associated with Shopify's analytics suite concerning marketing and referrals. Reporting and Analytics
_shopify_sa_p This cookie is associated with Shopify's analytics suite concerning marketing and referrals. Reporting and Analytics
_shopify_y This cookie is associated with Shopify's analytics suite. Reporting and Analytics
_y This cookie is associated with Shopify's analytics suite. Reporting and Analytics
_ga This cookie name is associated with Google Universal Analytics Reporting and Analytics
_gat This cookie name is associated with Google Universal Analytics Reporting and Analytics
_s This cookie is associated with Shopify's analytics suite. Reporting and Analytics
Marketing And Retargeting Cookies
Name Description Category
IDE This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange Marketing And Retargeting
GPS This cookie is associated with YouTube which collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Marketing and Retargeting
PREF This cookie, which may be set by Google or Doubleclick, may be used by advertising partners to build a profile of interests to show relevant ads on other sites. Marketing and Retargeting
BizoID This is a Microsoft MSN 1st party cookie to enable user-based content. Marketing and Retargeting
_fbp Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Marketing and Retargeting
__adroll This cookie is associated with AdRoll Marketing and Retargeting
__adroll_v4 This cookie is associated with AdRoll Marketing and Retargeting
__adroll_fpc This cookie is associated with AdRoll Marketing and Retargeting
__ar_v4 This cookie is associated with AdRoll Marketing and Retargeting
Functional Cookies
Name Description Category
_gid This cookie name is associated with Google Universal Analytics Functional

 

  • Advertising
    • Adobe Advertising Cloud
      Personal Data: Tracker; Usage Data
    • AddThis
      Personal Data: Tracker; Universally unique identifier (UUID); Usage Data
  • Analytics
    • Google Analytics, Facebook Ads conversion tracking (Facebook pixel), Wordpress Stats, Google Analytics with anonymised IP and Hotjar Form Analysis & Conversion Funnels
      Personal Data: Tracker; Usage Data
    • Google Analytics Advertising Reporting Features
      Personal Data: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); various types of Data as specified in the privacy policy of the service
    • Google Analytics Demographics and Interests reports
      Personal Data: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example)
    • Google Analytics for Firebase and YouTube Analytics and Reporting API
      Personal Data: Tracker
    • Simple Analytics
      Personal Data: device information; language; Usage Data
  • Commercial affiliation
    • Rolex
  • Contacting the User
    • Mailing list or newsletter
      Personal Data: Tracker
  • Content performance and features testing (A/B testing)
    • Google Optimize and Google Optimize 360
      Personal Data: Tracker; Usage Data
  • Displaying content from external platforms
    • Google Fonts and Font Awesome
      Personal Data: Tracker; Usage Data

  • Interaction with data collection platforms and other third parties
    • Rolex
  • Managing support and contact requests
    • Contact Form
  • Platform services and hosting
    • Shopify
  • Selling goods and services online
    • Shopify
  • Traffic optimisation and distribution
    • Cloudflare
      Personal Data: Tracker; various types of Data as specified in the privacy policy of the service

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

Further information about the processing of Personal Data

  • Security
    Website Security
    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Your personal details are protected by a fully encrypted TSL Certificate offering the highest level of internet security available. As soon as you enter a page that requires your personal details you'll see our name in green in the address bar with a small padlock logo (differs on each internet browser). This means your data and any personal details you enter are 100% protected and secure.

    Payment Security
    We will never store your credit/debit card information on our website. All electronic transactions you make to or receive from us will be encrypted using TSL technology. and will be transferred and processed by either our payment gateway Shopify or V12 Finance. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will never ask you for your password by any other means other than via a secure website page.

    External Links
    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Contact information

  • Owner and Data Controller
    Robert Gatward Jewellers Limited
    31 A Charnham Street,
    Hungerford,
    Berkshire.
    RG17 0EJ
    Owner contact email: info@robertgatward.com

Full policy

Owner and Data Controller

Robert Gatward Jewellers Limited

31 A Charnham Street,

Hungerford,

Berkshire.

RG17 0EJ

Owner contact email: info@robertgatward.com

Types of Data collected

Among the types of Personal Data that Robert Gatward Jewellers collects, by itself or through third parties, there are: Tracker; Usage Data; various types of Data; Data communicated while using the service; Universally unique identifier (UUID); unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); language; device information.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using Robert Gatward Jewellers.

Unless specified otherwise, all Data requested by Robert Gatward Jewellers is mandatory and failure to provide this Data may make it impossible for Robert Gatward Jewellers to provide its services. In cases where Robert Gatward Jewellers specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.

Any use of Cookies – or of other tracking tools – by Robert Gatward Jewellers or by the owners of third-party services used by Robert Gatward Jewellers serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through Robert Gatward Jewellers and confirm that they have the third party's consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of Robert Gatward Jewellers (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

  • Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
  • provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  • processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organisation governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or enquire with the Owner using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
  • Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfil such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Advertising, Remarketing and behavioural targeting, Hosting and backend infrastructure, Analytics, Displaying content from external platforms, Managing contacts and sending messages, Interaction with live chat platforms, Interaction with support and feedback platforms, Commercial affiliation, Traffic optimisation and distribution, Platform services and hosting, Registration and authentication, SPAM protection, Content commenting, Selling goods and services online, Managing support and contact requests, Content performance and features testing (A/B testing), Contacting the User, Heat mapping and session recording, Interaction with online survey platforms, Interaction with data collection platforms and other third parties and Managing data collection and online surveys.

For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

  • Advertising
    This type of service allows User Data to be utilised for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on Robert Gatward Jewellers, possibly based on User interests.
    This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
    Some of the services listed below may use Trackers to identify Users or they may use the behavioural retargeting technique, i.e. displaying ads tailored to the User’s interests and behaviour, including those detected outside Robert Gatward Jewellers. For more information, please check the privacy policies of the relevant services.
    Services of this kind usually offer the possibility to opt out of such tracking. In addition to any opt-out feature offered by any of the services below, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section "How to opt-out of interest-based advertising" in this document.

  • Analytics
    The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.
    Google Analytics
    Google Analytics is a web analysis service provided by Google LLC or by Google Ireland Limited, depending on the location Robert Gatward Jewellers is accessed from, (“Google”). Google utilises the Data collected to track and examine the use of Robert Gatward Jewellers, to prepare reports on its activities and share them with other Google services.
    Google may use the Data collected to contextualise and personalise the ads of its own advertising network.
    Personal Data processed: Tracker; Usage Data.
    Place of processing: United States – Privacy PolicyOpt Out; Ireland – Privacy PolicyOpt Out.
    Facebook Ads conversion tracking (Facebook pixel)
    Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook, Inc. or by Facebook Ireland Ltd, depending on the location Robert Gatward Jewellers is accessed from, that connects data from the Facebook advertising network with actions performed on Robert Gatward Jewellers. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.
    Personal Data processed: Tracker; Usage Data.
    Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
    Google Analytics Advertising Reporting Features
    Google Analytics on Robert Gatward Jewellers has Advertising Reporting Features activated, which collects additional information from the DoubleClick cookie (web activity) and from device advertising IDs (app activity). It allows the Owner to analyse specific behaviour and interests Data (traffic Data and Users' ads interaction Data) and, if enabled, demographic Data (information about the age and gender).

    Users can opt out of Google's use of cookies by visiting Google's Ads Settings.
    Personal Data processed: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); various types of Data as specified in the privacy policy of the service.
    Place of processing: United States – Privacy PolicyOpt Out; Ireland – Privacy PolicyOpt Out.
    Google Analytics Demographics and Interests reports
    Google Analytics Demographics and Interests reports is a Google Advertising Reporting feature that makes available demographic and interests Data inside Google Analytics for Robert Gatward Jewellers (demographics means age and gender Data).

    Users can opt out of Google's use of cookies by visiting Google's Ads Settings.
    Personal Data processed: Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example).
    Place of processing: United States – Privacy PolicyOpt Out; Ireland – Privacy PolicyOpt Out.
    Google Analytics for Firebase
    Google Analytics for Firebase or Firebase Analytics is an analytics service provided by Google LLC or by Google Ireland Limited, depending on the location Robert Gatward Jewellers is accessed from.
    In order to understand Google's use of Data, consult Google's partner policy.

    Firebase Analytics may share Data with other tools provided by Firebase, such as Crash Reporting, Authentication, Remote Config or Notifications. The User may check this privacy policy to find a detailed explanation about the other tools used by the Owner.

    Robert Gatward Jewellers uses identifiers for mobile devices and technologies similar to cookies to run the Firebase Analytics service.

    Users may opt-out of certain Firebase features through applicable device settings, such as the device advertising settings for mobile phones or by following the instructions in other Firebase related sections of this privacy policy, if available.
    Personal Data processed: Tracker.
    Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
    Google Analytics with anonymised IP
    Google Analytics is a web analysis service provided by Google LLC or by Google Ireland Limited, depending on the location Robert Gatward Jewellers is accessed from, (“Google”). Google utilises the Data collected to track and examine the use of Robert Gatward Jewellers, to prepare reports on its activities and share them with other Google services.
    Google may use the Data collected to contextualise and personalise the ads of its own advertising network.
    This integration of Google Analytics anonymises your IP address. It works by shortening Users' IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.
    Personal Data processed: Tracker; Usage Data.
    Place of processing: United States – Privacy PolicyOpt Out; Ireland – Privacy PolicyOpt Out.
    YouTube Analytics and Reporting API
    YouTube Analytics and Reporting API is a video content analytics service provided by Google LLC or by Google Ireland Limited, depending on the location Robert Gatward Jewellers is accessed from.

    Through this Service, Robert Gatward Jewellers may collect Data directly or indirectly on or from Users’ devices, including by making use of trackers. Users may restrict such access to their Data via the security settings page provided by Google. Users may ask the Owner for further information about these privacy settings at any time through the contact details provided in this document.

    Data collected through the Service may also be used to help third parties deliver interest-based advertising. Users can opt out of third-party interest-based advertising through their device settings or by visiting the Network Advertising Initiative opt-out page.
    Personal Data processed: Tracker.
    Place of processing: United States – Privacy PolicyOpt out; Ireland – Privacy PolicyOpt out.

  • Commercial affiliation
    This type of service allows Robert Gatward Jewellers to display advertisements for third-party products or services. Ads can be displayed either as advertising links or as banners using various kinds of graphics.
    Clicks on the icon or banner posted on the Application are tracked by the third-party services listed below, and are shared with Robert Gatward Jewellers.
    For details of which data are collected, please refer to the privacy policy of each service.
    Rolex
    While navigating on the Rolex section of our website, you may interact
    with an embedded website from www.rolex.com . In such Terms of Use, Privacy Notice and Cookie Policy of www.rolex.com are solely
    applicable.
  • Contacting the User
    Mailing list or newsletter (Robert Gatward Jewellers)
    By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning Robert Gatward Jewellers. Your email address might also be added to this list as a result of signing up to Robert Gatward Jewellers or after making a purchase.
    Personal Data processed: Tracker.
  • Content commenting
    Content commenting services allow Users to make and publish their comments on the contents of Robert Gatward Jewellers.
    Depending on the settings chosen by the Owner, Users may also leave anonymous comments. If there is an email address among the Personal Data provided by the User, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments.
    If a content commenting service provided by third parties is installed, it may still collect web traffic data for the pages where the comment service is installed, even when Users do not use the content commenting service.

  • Content performance and features testing (A/B testing)
    The services contained in this section allow the Owner to track and analyse the User response concerning web traffic or behaviour regarding changes to the structure, text or any other component of Robert Gatward Jewellers.
    Google Optimize
    Google Optimize is an A/B testing service provided by Google LLC or by Google Ireland Limited, depending on the location Robert Gatward Jewellers is accessed from, ("Google").

    Google may use Personal Data to contextualise and personalise the ads of its own advertising network.
    Personal Data processed: Tracker; Usage Data.
    Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
    Google Optimize 360
    Google Optimize 360 is an A/B testing service provided by Google LLC or by Google Ireland Limited, depending on the location Robert Gatward Jewellers is accessed from, ("Google").

    This service allows the Owner to target groups of Users on the base of their past use of Robert Gatward Jewellers. Users that opt-out of tracking by Google Analytics will not be included in experiments created in Google Optimize 360.

    Google may use Personal Data to contextualise and personalise the ads of its own advertising network.
    Personal Data processed: Tracker; Usage Data.
    Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
  • Displaying content from external platforms
    This type of service allows you to view content hosted on external platforms directly from the pages of Robert Gatward Jewellers and interact with them.
    This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
    Google Fonts
    Google Fonts is a typeface visualisation service provided by Google LLC or by Google Ireland Limited, depending on the location Robert Gatward Jewellers is accessed from, that allows Robert Gatward Jewellers to incorporate content of this kind on its pages.
    Personal Data processed: Tracker; Usage Data.
    Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
    Font Awesome (Fonticons, Inc. )
    Font Awesome is a typeface visualisation service provided by Fonticons, Inc. that allows Robert Gatward Jewellers to incorporate content of this kind on its pages.
    Personal Data processed: Tracker; Usage Data.
    Place of processing: United States – Privacy Policy.
  • Heat mapping and session recording
    Heat mapping services are used to display the areas of Robert Gatward Jewellers that Users interact with most frequently. This shows where the points of interest are. These services make it possible to monitor and analyse web traffic and keep track of User behaviour.
    Some of these services may record sessions and make them available for later visual playback.

  • Hosting and backend infrastructure
    This type of service has the purpose of hosting Data and files that enable Robert Gatward Jewellers to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of Robert Gatward Jewellers.
    Some services among those listed below, if any, may work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

  • Interaction with data collection platforms and other third parties
    This type of service allows Users to interact with data collection platforms or other services directly from the pages of Robert Gatward Jewellers for the purpose of saving and reusing data.
    If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.
    Rolex
    While navigating on the Rolex section of our website, you may interact
    with an embedded website from www.rolex.com . In such Terms of Use, Privacy Notice and Cookie Policy of www.rolex.com are solely
    applicable.
  • Interaction with live chat platforms
    This type of service allows Users to interact with third-party live chat platforms directly from the pages of Robert Gatward Jewellers, in order to contact and be contacted by Robert Gatward Jewellers‘s support service.
    If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.
  • Interaction with online survey platforms
    This type of service allows Users to interact with third-party online survey platforms directly from the pages of Robert Gatward Jewellers.
    If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.
  • Interaction with support and feedback platforms
    This type of service allows Users to interact with third-party support and feedback platforms directly from the pages of Robert Gatward Jewellers.
    If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.

  • Managing contacts and sending messages
    This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
    These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
    Mailgun (Mailgun Technologies, Inc.)
    Mailgun is an email address management and message sending service provided by Mailgun Technologies, Inc.
    Personal Data processed: Tracker; various types of Data.
    Place of processing: United States – Privacy Policy; Germany – Privacy Policy.
    Mailchimp (The Rocket Science Group LLC)
    Mailchimp is an email address management and message sending service provided by The Rocket Science Group LLC.
    Personal Data processed: Tracker; various types of Data.
    Place of processing: United States – Privacy Policy.
    MailUp (MailUp)
    MailUp is an email address management and message sending service provided by MailUp SpA.
    Personal Data processed: Tracker.
    Place of processing: Italy – Privacy Policy.
  • Managing data collection and online surveys
    This type of service allows Robert Gatward Jewellers to manage the creation, deployment, administration, distribution and analysis of online forms and surveys in order to collect, save and reuse Data from any responding Users.
    The Personal Data collected depend on the information asked and provided by the Users in the corresponding online form.
    These services may be integrated with a wide range of third-party services to enable the Owner to take subsequent steps with the Data processed - e.g. managing contacts, sending messages, analytics, advertising and payment processing.

  • Managing support and contact requests
    This type of service allows Robert Gatward Jewellers to manage support and contact requests received via email or by other means, such as the contact form.
    The Personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g. email address).
    Contact Form
    We require this information to understand your needs and provide you with more information for the product(s)/service(s) you have requested. Your information may also be stored in a CRM system for Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • Platform services and hosting
    These services have the purpose of hosting and running key components of Robert Gatward Jewellers, therefore allowing the provision of Robert Gatward Jewellers from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data.
    Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

  • Registration and authentication
    By registering or authenticating, Users allow Robert Gatward Jewellers to identify them and give them access to dedicated services.
    Depending on what is described below, third parties may provide registration and authentication services. In this case, Robert Gatward Jewellers will be able to access some Data, stored by these third-party services, for registration or identification purposes.
    Some of the services listed below may also collect Personal Data for targeting and profiling purposes; to find out more, please refer to the description of each service.

  • Remarketing and behavioural targeting
    This type of service allows Robert Gatward Jewellers and its partners to inform, optimise and serve advertising based on past use of Robert Gatward Jewellers by the User.
    This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioural targeting activity.
    Some services offer a remarketing option based on email address lists.
    In addition to any opt-out feature provided by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page.
    Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.
    Adobe Audience Manager
    Adobe Audience Manager is a remarketing and behavioural targeting service provided by Adobe Systems Incorporated or by Adobe Systems Software Ireland Limited, depending on the location Robert Gatward Jewellers is accessed from.
    Adobe Audience Manager makes use of tracking technologies to monitor User behaviour. This Data is then used to personalise the User's experience and to provide targeted advertising. Adobe Audience Manager may also connect the collected Data with other networks, including advertising networks, and enable these parties to track and target the User. The Owner, unless otherwise specified in this document, has no direct relationship with the third parties that Adobe Audience Manager may be including.
    Personal Data processed: Tracker; Usage Data.
    Place of processing: United States – Privacy PolicyOpt Out; Ireland – Privacy PolicyOpt Out.
  • Selling goods and services online
    This type of service helps the Owner to sell goods, provide services or monetise online content. To this end, the services listed below may for instance allow the Owner to process payments, set up subscription models, track orders, and manage deliveries.
    Shopify
    For the purpose of making an enquiry or placing an order, our website may collect the following information. Your name and appropriate contact information including email address, address, preferences and interests. Other information relevant to customer surveys and/or offers may also be requested.
  • SPAM protection
    This type of service analyses the traffic of Robert Gatward Jewellers, potentially containing Users' Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognised as SPAM.

  • Traffic optimisation and distribution
    This type of service allows Robert Gatward Jewellers to distribute their content using servers located across different countries and to optimise their performance.
    Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between Robert Gatward Jewellers and the User's browser.
    Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.
    Cloudflare (Cloudflare Inc.)
    Cloudflare is a traffic optimisation and distribution service provided by Cloudflare Inc.
    The way Cloudflare is integrated means that it filters all the traffic through Robert Gatward Jewellers, i.e., communication between Robert Gatward Jewellers and the User's browser, while also allowing analytical data from Robert Gatward Jewellers to be collected.
    Personal Data processed: Tracker; various types of Data as specified in the privacy policy of the service.
    Place of processing: United States – Privacy Policy.

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

Further information about the processing of Personal Data

  • Security
    Website Security
    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Your personal details are protected by a  fully encrypted TSL Certificate offering the highest level of internet security available. As soon as you enter a page that requires your personal details you'll see our name in green in the address bar with a small padlock logo (differs on each internet browser). This means your data and any personal details you enter are 100% protected and secure.

    Payment Security
    We will never store your credit/debit card information on our website. All electronic transactions you make to or receive from us will be encrypted using SSL technology via Comodo Group Inc. and will be transferred and processed by either our payment gateway Shopify Payments or V12 Finance. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will never ask you for your password by any other means other than via a secure website page.

    External Links
    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
  • iframe.videodelivery.net
    This service provided by Cloudflare and is essential for video playback on our website

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Cookie Policy

Robert Gatward Jewellers uses Trackers. To learn more, the User may consult the Cookie Policy.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of Robert Gatward Jewellers or the related Services.

The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, Robert Gatward Jewellers may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, Robert Gatward Jewellers and any third-party services may collect files that record interaction with Robert Gatward Jewellers (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

Robert Gatward Jewellers does not support “Do Not Track” requests.

To determine whether any of the third-party services it uses honour the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within Robert Gatward Jewellers and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.


Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through Robert Gatward Jewellers (or third-party services employed in Robert Gatward Jewellers), which can include: the IP addresses or domain names of the computers utilised by the Users who use Robert Gatward Jewellers, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using Robert Gatward Jewellers who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of Robert Gatward Jewellers. The Data Controller, unless otherwise specified, is the Owner of Robert Gatward Jewellers.

Robert Gatward Jewellers (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by Robert Gatward Jewellers as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookie

Cookies are Trackers consisting of small sets of data stored in the User's browser.

Tracker

Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to Robert Gatward Jewellers, if not stated otherwise within this document.

Latest update: 29 July 2022

Cookie Policy of Robert Gatward Jewellers

This document informs Users about the technologies that help Robert Gatward Jewellers to achieve the purposes described below. Such technologies allow the Owner to access and store information (for example by using a Cookie) or use resources (for example by running a script) on a User’s device as they interact with Robert Gatward Jewellers.

For simplicity, all such technologies are defined as "Trackers" within this document – unless there is a reason to differentiate.

For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker.

Some of the purposes for which Trackers are used may also require the User's consent. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.

Robert Gatward Jewellers uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and Trackers that enable services provided by a third-party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.

The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session.

In addition to what’s specified in the descriptions within each of the categories below, Users may find more precise and updated information regarding lifetime specification as well as any other relevant information – such as the presence of other Trackers - in the linked privacy policies of the respective third-party providers or by contacting the Owner.

Activities strictly necessary for the operation of Robert Gatward Jewellers and delivery of the Service

Robert Gatward Jewellers uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the Service.

Third-party Trackers

  • Traffic optimisation and distribution
    This type of service allows Robert Gatward Jewellers to distribute their content using servers located across different countries and to optimise their performance.
    Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between Robert Gatward Jewellers and the User's browser.
    Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.
    Cloudflare (Cloudflare Inc.)
    Cloudflare is a traffic optimisation and distribution service provided by Cloudflare Inc.
    The way Cloudflare is integrated means that it filters all the traffic through Robert Gatward Jewellers, i.e., communication between Robert Gatward Jewellers and the User's browser, while also allowing analytical data from Robert Gatward Jewellers to be collected.
    Personal Data processed: Tracker and various types of Data as specified in the privacy policy of the service.
    Place of processing: United States – Privacy Policy.
  • Platform services and hosting
    These services have the purpose of hosting and running key components of Robert Gatward Jewellers, therefore allowing the provision of Robert Gatward Jewellers from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data.
    Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
    Shopify



Other activities involving the use of Trackers

Basic interactions & functionalities

Robert Gatward Jewellers uses Trackers to enable basic interactions and functionalities, allowing Users to access selected features of the Service and facilitating the User's communication with the Owner.

  • Contacting the User
    Mailing list or newsletter (Robert Gatward Jewellers)
    By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning Robert Gatward Jewellers. Your email address might also be added to this list as a result of signing up to Robert Gatward Jewellers or after making a purchase.
    Personal Data processed: Tracker.
  • Interaction with live chat platforms
    This type of service allows Users to interact with third-party live chat platforms directly from the pages of Robert Gatward Jewellers, in order to contact and be contacted by Robert Gatward Jewellers‘s support service.
    If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.
    Zendesk Chat (Zendesk, Inc.)
    Zendesk Chat is a service for interacting with the Zendesk live chat platform provided by Zendesk, Inc.
    Personal Data processed: Data communicated while using the service and Tracker.
    Place of processing: United States – Privacy Policy.
  • Interaction with support and feedback platforms
    This type of service allows Users to interact with third-party support and feedback platforms directly from the pages of Robert Gatward Jewellers.
    If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.
    Zendesk Widget (Zendesk, Inc.)
    The Zendesk Widget is a service for interacting with the Zendesk support and feedback platform provided by Zendesk Inc.
    Personal Data processed: Tracker.
    Place of processing: United States – Privacy Policy.
  • Managing support and contact requests
    This type of service allows Robert Gatward Jewellers to manage support and contact requests received via email or by other means, such as the contact form.
    The Personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g. email address).
  • Registration and authentication
    By registering or authenticating, Users allow Robert Gatward Jewellers to identify them and give them access to dedicated services.
    Depending on what is described below, third parties may provide registration and authentication services. In this case, Robert Gatward Jewellers will be able to access some Data, stored by these third-party services, for registration or identification purposes.
    Some of the services listed below may also collect Personal Data for targeting and profiling purposes; to find out more, please refer to the description of each service.

  • Selling goods and services online
    This type of service helps the Owner to sell goods, provide services or monetise online content. To this end, the services listed below may for instance allow the Owner to process payments, set up subscription models, track orders, and manage deliveries.

Experience enhancement

Robert Gatward Jewellers uses Trackers to provide a personalised user experience by improving the quality of preference management options, and by enabling interaction with external networks and platforms.

  • Content commenting
    Content commenting services allow Users to make and publish their comments on the contents of Robert Gatward Jewellers.
    Depending on the settings chosen by the Owner, Users may also leave anonymous comments. If there is an email address among the Personal Data provided by the User, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments.
    If a content commenting service provided by third parties is installed, it may still collect web traffic data for the pages where the comment service is installed, even when Users do not use the content commenting service.

  • Displaying content from external platforms
    This type of service allows you to view content hosted on external platforms directly from the pages of Robert Gatward Jewellers and interact with them.
    This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
    Google Fonts
    Google Fonts is a typeface visualisation service provided by Google LLC or by Google Ireland Limited, depending on the location Robert Gatward Jewellers is accessed from, that allows Robert Gatward Jewellers to incorporate content of this kind on its pages.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
    Font Awesome (Fonticons, Inc. )
    Font Awesome is a typeface visualisation service provided by Fonticons, Inc. that allows Robert Gatward Jewellers to incorporate content of this kind on its pages.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: United States – Privacy Policy.
  • Interaction with data collection platforms and other third parties
    This type of service allows Users to interact with data collection platforms or other services directly from the pages of Robert Gatward Jewellers for the purpose of saving and reusing data.
    If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.

    Rolex
    While navigating on the Rolex section of our website, you may interact
    with an embedded website from www.rolex.com . In such Terms of Use, Privacy Notice and Cookie Policy of www.rolex.com are solely
    applicable.
  • Interaction with online survey platforms
    This type of service allows Users to interact with third-party online survey platforms directly from the pages of Robert Gatward Jewellers.
    If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.

Measurement

Robert Gatward Jewellers uses Trackers to measure traffic and analyse User behaviour with the goal of improving the Service.

  • Analytics
    The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.
    Google Analytics
    Google Analytics is a web analysis service provided by Google LLC or by Google Ireland Limited, depending on the location Robert Gatward Jewellers is accessed from, (“Google”). Google utilises the Data collected to track and examine the use of Robert Gatward Jewellers, to prepare reports on its activities and share them with other Google services.
    Google may use the Data collected to contextualise and personalise the ads of its own advertising network.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: United States – Privacy PolicyOpt Out; Ireland – Privacy PolicyOpt Out.
    Facebook Ads conversion tracking (Facebook pixel)
    Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook, Inc. or by Facebook Ireland Ltd, depending on the location Robert Gatward Jewellers is accessed from, that connects data from the Facebook advertising network with actions performed on Robert Gatward Jewellers. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
    Widget for Social Page Feeds
    Formerly “Facebook Page Like Widget”.
    This widget provides us simple way to display Facebook page likes into our WordPress sidebar.
    Google Analytics Advertising Reporting Features
    Google Analytics on Robert Gatward Jewellers has Advertising Reporting Features activated, which collects additional information from the DoubleClick cookie (web activity) and from device advertising IDs (app activity). It allows the Owner to analyse specific behaviour and interests Data (traffic Data and Users' ads interaction Data) and, if enabled, demographic Data (information about the age and gender).

    Users can opt out of Google's use of cookies by visiting Google's Ads Settings.
    Personal Data processed: Tracker, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example) and various types of Data as specified in the privacy policy of the service.
    Place of processing: United States – Privacy PolicyOpt Out; Ireland – Privacy PolicyOpt Out.
    Google Analytics Demographics and Interests reports
    Google Analytics Demographics and Interests reports is a Google Advertising Reporting feature that makes available demographic and interests Data inside Google Analytics for Robert Gatward Jewellers (demographics means age and gender Data).

    Users can opt out of Google's use of cookies by visiting Google's Ads Settings.
    Personal Data processed: Tracker and unique device identifiers for advertising (Google Advertiser ID or IDFA, for example).
    Place of processing: United States – Privacy PolicyOpt Out; Ireland – Privacy PolicyOpt Out.
    Google Analytics for Firebase
    Google Analytics for Firebase or Firebase Analytics is an analytics service provided by Google LLC or by Google Ireland Limited, depending on the location Robert Gatward Jewellers is accessed from.
    In order to understand Google's use of Data, consult Google's partner policy.

    Firebase Analytics may share Data with other tools provided by Firebase, such as Crash Reporting, Authentication, Remote Config or Notifications. The User may check this privacy policy to find a detailed explanation about the other tools used by the Owner.

    Robert Gatward Jewellers uses identifiers for mobile devices and technologies similar to cookies to run the Firebase Analytics service.

    Users may opt-out of certain Firebase features through applicable device settings, such as the device advertising settings for mobile phones or by following the instructions in other Firebase related sections of this privacy policy, if available.
    Personal Data processed: Tracker.
    Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
    YouTube Analytics and Reporting API
    YouTube Analytics and Reporting API is a video content analytics service provided by Google LLC or by Google Ireland Limited, depending on the location Robert Gatward Jewellers is accessed from.

    Through this Service, Robert Gatward Jewellers may collect Data directly or indirectly on or from Users’ devices, including by making use of trackers. Users may restrict such access to their Data via the security settings page provided by Google. Users may ask the Owner for further information about these privacy settings at any time through the contact details provided in this document.

    Data collected through the Service may also be used to help third parties deliver interest-based advertising. Users can opt out of third-party interest-based advertising through their device settings or by visiting the Network Advertising Initiative opt-out page.
    Personal Data processed: Tracker.
    Place of processing: United States – Privacy PolicyOpt out; Ireland – Privacy PolicyOpt out.

  • Anonymised analytics services
    The services contained in this section allow the Owner, through the use of third-party Trackers, to collect and manage analytics in an anonymised form.
    Google Analytics with anonymised IP
    Google Analytics is a web analysis service provided by Google LLC or by Google Ireland Limited, depending on the location Robert Gatward Jewellers is accessed from, (“Google”). Google utilises the Data collected to track and examine the use of Robert Gatward Jewellers, to prepare reports on its activities and share them with other Google services.
    Google may use the Data collected to contextualise and personalise the ads of its own advertising network.
    This integration of Google Analytics anonymises your IP address. It works by shortening Users' IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: United States – Privacy PolicyOpt Out; Ireland – Privacy PolicyOpt Out.
  • Content performance and features testing (A/B testing)
    The services contained in this section allow the Owner to track and analyse the User response concerning web traffic or behaviour regarding changes to the structure, text or any other component of Robert Gatward Jewellers.
    Google Optimize
    Google Optimize is an A/B testing service provided by Google LLC or by Google Ireland Limited, depending on the location Robert Gatward Jewellers is accessed from, ("Google").

    Google may use Personal Data to contextualise and personalise the ads of its own advertising network.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
    Google Optimize 360
    Google Optimize 360 is an A/B testing service provided by Google LLC or by Google Ireland Limited, depending on the location Robert Gatward Jewellers is accessed from, ("Google").

    This service allows the Owner to target groups of Users on the base of their past use of Robert Gatward Jewellers. Users that opt-out of tracking by Google Analytics will not be included in experiments created in Google Optimize 360.

    Google may use Personal Data to contextualise and personalise the ads of its own advertising network.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
  • Heat mapping and session recording
    Heat mapping services are used to display the areas of Robert Gatward Jewellers that Users interact with most frequently. This shows where the points of interest are. These services make it possible to monitor and analyse web traffic and keep track of User behaviour.
    Some of these services may record sessions and make them available for later visual playback.

  • Managing data collection and online surveys
    This type of service allows Robert Gatward Jewellers to manage the creation, deployment, administration, distribution and analysis of online forms and surveys in order to collect, save and reuse Data from any responding Users.
    The Personal Data collected depend on the information asked and provided by the Users in the corresponding online form.
    These services may be integrated with a wide range of third-party services to enable the Owner to take subsequent steps with the Data processed - e.g. managing contacts, sending messages, analytics, advertising and payment processing.

Targeting & Advertising

Robert Gatward Jewellers uses Trackers to deliver personalised marketing content based on User behaviour and to operate, serve and track ads.

  • Advertising
    This type of service allows User Data to be utilised for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on Robert Gatward Jewellers, possibly based on User interests.
    This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
    Some of the services listed below may use Trackers to identify Users or they may use the behavioural retargeting technique, i.e. displaying ads tailored to the User’s interests and behaviour, including those detected outside Robert Gatward Jewellers. For more information, please check the privacy policies of the relevant services.
    Services of this kind usually offer the possibility to opt out of such tracking. In addition to any opt-out feature offered by any of the services below, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section "How to opt-out of interest-based advertising" in this document.
    Adobe Advertising Cloud (Adobe Systems Incorporated)
    Adobe Advertising Cloud is an advertising service provided by Adobe Systems Incorporated.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: United States – Privacy PolicyOpt out.

  • Commercial affiliation
    This type of service allows Robert Gatward Jewellers to display advertisements for third-party products or services. Ads can be displayed either as advertising links or as banners using various kinds of graphics.
    Clicks on the icon or banner posted on the Application are tracked by the third-party services listed below, and are shared with Robert Gatward Jewellers.
    For details of which data are collected, please refer to the privacy policy of each service.
    Rolex
    While navigating on the Rolex section of our website, you may interact
    with an embedded website from www.rolex.com . In such Terms of Use, Privacy Notice and Cookie Policy of www.rolex.com are solely
    applicable.
  • Content commenting
    Content commenting services allow Users to make and publish their comments on the contents of Robert Gatward Jewellers.
    Depending on the settings chosen by the Owner, Users may also leave anonymous comments. If there is an email address among the Personal Data provided by the User, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments.
    If a content commenting service provided by third parties is installed, it may still collect web traffic data for the pages where the comment service is installed, even when Users do not use the content commenting service.

  • Managing contacts and sending messages
    This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
    These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
    Mailgun (Mailgun Technologies, Inc.)
    Mailgun is an email address management and message sending service provided by Mailgun Technologies, Inc.
    Personal Data processed: Tracker and various types of Data.
    Place of processing: United States – Privacy Policy; Germany – Privacy Policy.
    Mailchimp (The Rocket Science Group LLC)
    Mailchimp is an email address management and message sending service provided by The Rocket Science Group LLC.
    Personal Data processed: Tracker and various types of Data.
    Place of processing: United States – Privacy Policy.
    MailUp (MailUp)
    MailUp is an email address management and message sending service provided by MailUp SpA.
    Personal Data processed: Tracker.
    Place of processing: Italy – Privacy Policy.
  • Remarketing and behavioural targeting
    This type of service allows Robert Gatward Jewellers and its partners to inform, optimise and serve advertising based on past use of Robert Gatward Jewellers by the User.
    This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioural targeting activity.
    Some services offer a remarketing option based on email address lists.
    In addition to any opt-out feature provided by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page.
    Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.
    Adobe Audience Manager
    Adobe Audience Manager is a remarketing and behavioural targeting service provided by Adobe Systems Incorporated or by Adobe Systems Software Ireland Limited, depending on the location Robert Gatward Jewellers is accessed from.
    Adobe Audience Manager makes use of tracking technologies to monitor User behaviour. This Data is then used to personalise the User's experience and to provide targeted advertising. Adobe Audience Manager may also connect the collected Data with other networks, including advertising networks, and enable these parties to track and target the User. The Owner, unless otherwise specified in this document, has no direct relationship with the third parties that Adobe Audience Manager may be including.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: United States – Privacy PolicyOpt Out; Ireland – Privacy PolicyOpt Out.

How to manage preferences and provide or withdraw consent

There are various ways to manage Tracker related preferences and to provide and withdraw consent, where relevant:

Users can manage preferences related to Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers.

Additionally, whenever the use of Trackers is based on consent, Users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences widget, if available.

It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the User’s initial consent.

Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.

With regard to any third-party Trackers, Users can manage their preferences and withdraw their consent via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.

Locating Tracker Settings

Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:

Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings and look for the relevant setting).

How to opt out of interest-based advertising

Notwithstanding the above, Users may follow the instructions provided by YourOnlineChoices (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.

The Digital Advertising Alliance offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps.

Owner and Data Controller

Robert Gatward Jewellers Limited

31 A Charnham Street,

Hungerford,

Berkshire.

RG17 0EJ

Owner contact email: info@robertgatward.com

Since the use of third-party Trackers through Robert Gatward Jewellers cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document.

Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by Robert Gatward Jewellers.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through Robert Gatward Jewellers (or third-party services employed in Robert Gatward Jewellers), which can include: the IP addresses or domain names of the computers utilised by the Users who use Robert Gatward Jewellers, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using Robert Gatward Jewellers who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of Robert Gatward Jewellers. The Data Controller, unless otherwise specified, is the Owner of Robert Gatward Jewellers.

Robert Gatward Jewellers (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by Robert Gatward Jewellers as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookie

Cookies are Trackers consisting of small sets of data stored in the User's browser.

Tracker

Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to Robert Gatward Jewellers, if not stated otherwise within this document.

Latest update: 26 November 2021

iubenda hosts this content and only collects the Personal Data strictly necessary for it to be provided.

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Terms of Use

Rolex Section

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com . In such Terms of Use Privacy Notice and Cookies Policy of www.rolex.com are solely applicable.

Privacy Notice

Rolex Section

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com . In such Terms of Use Privacy Notice and Cookies Policy of www.rolex.com are solely applicable.

Cookies Policy

Rolex Section

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com . In such Terms of Use Privacy Notice and Cookies Policy of www.rolex.com are solely applicable.