How To Buy an Engagement Ring Online
With four renowned Robert Gatward stores in the South of England and over 45 years of experience in the luxury jewellery and watch industry, we understand that purchasing an engagement ring online can seem like a scary thing.
Fear not, our online store is an effortless, relaxing and more convenient way to purchase our luxury jewellery at your own leisure, delivered safely, securely and discreetly straight to your door. We have mirrored our exceptional, personal and professional in-store experience directly to our online store so you can rest assured that buying an engagement ring from our website couldn’t be easier or more personalised.
Written below is a simple guide, which will walk you through ordering an engagement ring from Robert Gatward online, describe our acclaimed aftersales experience you should expect and answer any questions you may have.
Your purchase from our online store is treated exactly the same as if you walked into one of our beautiful stores. In fact, you will receive an even more personalised experience through our online store as you will receive the finest customer care from the comfort of your own home. Our online store is operated and maintained entirely by a dedicated Robert Gatward online team with a wealth of jewellery experience and their first priority is you.
We have dedicated an abundance of time and effort into our engagement ring collection making sure that you get the very best quality and value for your money, without disguising prices to cover our overhead costs, typical of a high street jeweller. For many years now our engagement ring prices in store and online have reflected savings that you would only expect from a retailer solely trading online. What this means to you is that in addition to our unbelievable prices you have the reassurance that you have a Robert Gatward store to walk into that is committed to caring for you, even after your purchase so you are guaranteed outstanding aftersales services for years to come.
Rather than blindly sourcing our diamonds in bulk, we personally hand select each Robert Gatward diamond by assessing its beauty, character and cut before they even make it into our engagement rings. It is a stringent process that Robert Gatward owner Keith Gill takes pride in but it means that we only select the most elite percentage of the diamonds available in the world for our engagement rings. We select diamonds with the highest level of certification by the GIA (Gemological Institute of America) and the IGI (International Gemological Institute) so you can be assured that what you are investing in is genuine and valuable.
We passionately believe that platinum is the perfect metal for an engagement ring due to its purity, strength and natural colour, so the majority of our engagement rings on our website and in-store are made in platinum. However, we can create each ring especially for you in 18ct yellow gold, white gold or rose gold with absolute pleasure.
Yes, every Robert Gatward engagement ring proudly features a British Hallmark. For more information on hallmarking, please click here.
In addition to being hallmarked in the UK, each Robert Gatward engagement ring is created entirely in our workshops here in the United Kingdom.
Not at all, please do not worry. You’ll find the option to choose “Not Sure” under the Ring Size dropdown on each engagement ring. This is the recommended choice if you are not 100% sure on your partner’s finger size. This is because you are entitled to a free ring sizing up to 60 days after your original purchase if you select this option. Please note that Sale rings are excluded from our free sizing offer. There will be an additional charge required for sizing a Sale ring.
Each unique engagement ring displayed on our website is in stock but usually only instantly available in one finger size (typically an L, M or N). When choosing “Not Sure” as the ring size, we are able to dispatch your order much quicker as it will need no initial adjustment and we will be sending you a stock size. If you choose a size that we do not have in stock and we have to size the ring prior to dispatch, this is classed as your free sizing. We will inform you of this before sizing the ring for you to decide whether you would like to take the size we currently have available or have the ring sized. We always highly recommend taking the ring in the stock size we have available, as sizing a ring too many times can affect its integrity.
In this instance delivery will take up to 3 weeks, unless otherwise stated. This covers the time taken to adjust the ring to the correct size before dispatch. As stated above we typically carry just one size of each unique ring in stock and if you have chosen a size we have in stock then you will be informed immediately to let you know of a quicker delivery time (if the stock size is not already indicated on the page). If you cannot see the correct size you need on the page please contact us and we'll do our best to accomodate. Sizes outside of our standard selection can take up to 4 weeks for delivery because a new ring may need to be made for you. Delivery timescales may be slightly delayed due to the current circumstances regarding Covid-19. Please visit our page on the latest Covid updates for more information.
Will you adjust the size the engagement ring after I have proposed?
Yes, no problem at all. When ordering an engagement ring, if you selected “Not Sure” as the ring size you are entitled to one free ring sizing after your purchase, up to 60 days from receipt. This service can either be arranged by visiting one of our lovely stores (recommended so we can accurately size the finger) or you may contact us via email or phone to schedule in a free ring sizing by post.
If you have selected a specific finger size at the point of purchase, your engagement ring will be sized to that finger size before dispatch, or remade entirely before leaving us to ensure it is perfect. This will count as your first free ring sizing. If any prior adjustment needs to be made to the size of the ring after you have received it will incur a small charge. As above, please contact us or pop into store to start this process.
Ring sizing will usually take 7-10 working days (starting from the day we receive the ring back) but please note that sizes that are outside of our standard selection may take longer. If the ring you have purchased cannot be sized to your requested size successfully due to the limits of the ring, we will make a brand new identical ring for you at no extra charge (exclusions apply, e.g. one-off and Sale items).
How can I pay for an engagement ring online?
We accept all major credit & debit cards via our 100% secure checkout, including Visa, Mastercard & American Express. There are no extra charges for using any of these services Please note that we no longer accept Paypal as a payment method. We also have 0% finance offering a 0% APR on eligible purchases over £300. This is a great way to spread the cost at no extra cost. For more information about 0% finance please click here. Sale/discounted engagement rings are available on interest bearing credit rate of 9.9% APR (eligible with a loan amount of £500 after deposit has been paid).
What is included with my engagement ring order?
When you purchase an engagement ring from us, no matter what price, it is always handled with the utmost care and attention. Included in the parcel is everything you'll need to create the perfect proposal, but if you were wondering we have listed what's included below:
- The engagement ring, including diamond certificate (if applicable)
- A laminated real wood hinged premium Robert Gatward engagement ring box (includes white cardboard outer box for protection)
- Pink tissue paper
- A copy of your invoice
This is all packaged up in the interest of keeping everything safe and secure during transit. Most importantly there will be no mention of our full business name on the outside of the parcel to ensure no surprises are spoilt. Expect to receive a Royal Mail Special Delivery parcel, which will need to be signed for upon delivery.
How long does delivery take?
If you have requested a specific ring size please allow up to 3 weeks for delivery, unless stated otherwise. However, by selecting “Not Sure” under the finger size dropdown menu we will make sure the engagement ring is with you the next day so you can propose right away (orders placed before 12pm Tues-Fri).Delivery timescales may be slightly delayed due to the current circumstances regarding Covid-19. Please visit our page on the latest Covid updates for more information.
Please note, special order requests with a ring size that is outside our standard selection may take up to 4 weeks for delivery because a new ring may need to be made for you.
Am I able to use Click & Collect when purchasing an engagement ring?
Absolutely. Simply select Click & Collect as the delivery method at the checkout, choose your local store and we will handle the rest. Your engagement ring order will be available for collection (depending on size selection) in up to 3 weeks, unless stated otherwise at your selected Robert Gatward store and you will be informed by email or phone as soon as it is ready for collection. If you would like to choose a specific collection date please contact us as soon as possible and we’ll be happy to arrange this. Orders placed via finance are unavailable for click and collect.
Can I return my online purchase if it is not suitable?
Yes, you certainly can. You may return the engagement ring without reason, providing it has not been worn, within 14 days after you receive your purchased ring for a full refund. This complies with the Consumer Contracts Regulations law implemented in 2014 regarding distance selling. You will need to request a Returns Form from our Website Returns Department beforehand to receive a confirmation and your returned ring will be subject to assessment before a refund can be made. More details about our Returns Policy can be found here. This returns policy is for online purchases only. Please note that we do not accept refunds in store, but our teams will be more than happy to arrange an exchange or credit note.
We are unable to offer a refund or exchange on engagement rings that have been specially requested in a size outside of our standard selection (J, K, L, M, N, O). We apologise for any inconvenience. This does not affect your statutory rights.