Christmas Returns Policy



CHRISTMAS 2021 LAST POSTING DATE
Our last Christmas posting date is Thursday 23rd December. Orders over £100 will be sent via Royal Mail Special Delivery, if ordered before 2pm on Thursday 23rd December, to arrive on Friday 24th December before 1:00 pm. Please note that delivery times are dependent upon Royal Mail and is not the responsibility of Robert Gatward Jewellers. We will, however, do our utmost to ensure your parcel is delivered on time and to our usual high standards.

EXTENDED CHRISTMAS RETURNS POLICY (ONLINE PURCHASES ONLY)

We've extended our online returns policy for your peace of mind! Purchases made between Wednesday 10th November to Friday 24th December 2021 inclusive can be returned for an exchange or refund, up to and including Monday 10th January 2022. If you wish to return an item/s under our extended Christmas returns policy, you must still follow the guidelines set out in our usual returns policy. Please click here to read more about how to request an exhange or refund.